Project Server – Approval Centre Ribbon Disabled or Greyed Out – Cannot accept any task updates


Resources have submitted task updates and you (as a PM) need to approve / accept the task updates.

When you navigate to the Approval Center and select the task update that needs approval – you simply cannot accept (or reject) it as the entire Approval Center ribbon is greyed out.

This happens due to a known bug (pre SP1) and there is a javascript error on the Internet Explorer tool bar.

UPDATE Jan 26, 2012 – This is not fixed in SP1 and June CU Refresh Package.

The bug is one or more of the tasks in the approval center has a “START DATE” that is “EXACTLY” 63 days in the past from TODAY. I have seen this issue for a difference ranging anywhere from 61 days to 63 days.

In other words, if the difference between START DATE and TODAY is 63 days (TODAY’s date included) you will see this issue.

The following screen shot shows an updated START DATE = 11/23/2011 (Nov 23, 2011). TODAY when I took this screen shot, the date is 1/24/2012 (Jan 24, 2012). A difference of exactly 63 days (start date to the end date, end date included)

Resolution is to identify which task has a start date of 63 days in the past – then open project professional or pwa, and change the start date (to not make it 61 days difference from today).

Once done, navigate back to the approval center and you should be able to approve task updates.

Some people have reported the difference to be 60 days or 61 days. Defining the difference – I am calculating START and TODAY, and difference to be 63 days including START and TODAY.

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5 thoughts on “Project Server – Approval Centre Ribbon Disabled or Greyed Out – Cannot accept any task updates

  1. Bob Buckley, PMP

    Same thing happened to me this morning – 91 work day difference (92 calendar days). Exited Approval Center, opened the schedule, temporarily changed Actual Start to a more recent date (1 week later), save/publish, back into Approval Center – ribbon active, no problem. Accepted/rejected all hours, opened the schedule again, put Actual Start back to its original date, save/publish.

    Then, interestingly, and completely unplanned… the task owner happened to resubmit a change to his hours for that task, same day, and… when I opened Approval Center, the ribbon was fine. Thus, the malady appears to be due to more than a date difference. My only other observation was that this particular task had the oldest Start date in Approval Center today – I don’t know if that is relevant to the problem or not.

    Reply
    1. Zevilla Dahliana, PMP

      Hi Bob,
      I’m having the same problem and I’m hoping you can help.
      I can’t find a way to change the Start Date of the tasks that are pending Approval.
      I tried to do it in MS Project but it won’t allow me to change the date because it’s causing the task to be “out of sync”.
      Help!

      Reply
  2. Pingback: PWA Ribbon in Approval Center are disabled - Known Issue Microsoft Enterprise Project Management Tech Support

  3. Sandy Poggi

    We are having the same problem. Manager has several tasks to approve, but the approval center is greyed out. Task start dates range from 11/18/13 – 2/10/14. Can’t change the start date since it is protected by actuals. Tried to resubmit timesheet and that did not work either. What can we do?

    Reply

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